Services Marketing and Management

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Services Marketing and Management provides an in-depth consideration of how services are conceptualized, designed and managed, creating the basis for a clear understanding of the multi-dimensional aspects of services. Unlike many textbooks on services marketing this book puts services management and delivery in context. Firstly, it explores the effect of organizational structures, management styles, internal marketing and management competencies on service management decision making and implementation. Secondly, ...

Services Marketing and Management 2003, Sage Publications Ltd, London

ISBN-13: 9780761941576

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Services Marketing and Management 2003, Sage Publications Ltd, London

ISBN-13: 9780761941583

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