ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests best practice for ITSM. This title provides guidance and process activities for the transition of services in the operational business environment. It covers the long-term change management role, release and deployment practices.

Service Transition 2007, Stationery Office Books (TSO), London

ISBN-13: 9780113310487

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