Service Science: The Foundations of Service Engineering and Management

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"As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"--

Service Science: The Foundations of Service Engineering and Management 2014, Wiley

ISBN-13: 9781118108239

Hardcover

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