Service Science: Concepts, Technology, Management

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If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science. Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, takes a closer look at this ...

Service Science: Concepts, Technology, Management 2008, iUniverse, Bloomington IN

ISBN-13: 9780595512645

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Service Science: Concepts, Technology, Management 2008, iUniverse, Bloomington IN

ISBN-13: 9780595525195

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