Service Management: Operations, Strategy, and Information Technology

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Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

Service Management: Operations, Strategy, and Information Technology 2005, Irwin/McGraw-Hill, Boston, MA

ISBN-13: 9780072982305

5th edition

Hardcover

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Service Management: Operations, Strategy, and Information Technology 2004, Irwin/McGraw-Hill, Boston, MA

ISBN-13: 9780071214575

4th edition

Unknown binding

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Service Management: Operations, Strategy, and Information Technology 2004, Irwin/McGraw-Hill, Boston, MA

ISBN-13: 9780072823738

4th edition

Hardcover

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Service Management: Operations, Strategy, and Information Technology 1998, McGraw-Hill Companies, Boston, MA

ISBN-13: 9780070217607

2nd edition

Hardcover

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