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Service Management: Operations, Strategy, Information Technology

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Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The seventh edition also offers the latest information on Six-Sigma ...

Service Management: Operations, Strategy, Information Technology 2014, McGraw-Hill

ISBN-13: 9780078024078

8th edition

Hardcover

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Service Management: Operations, Strategy, Information Technology 2010, McGraw Hill Higher Education, London

ISBN-13: 9780073403359

7th Revised edition

Hardcover

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Service Management: Operations, Strategy, Information Technology 2010, McGraw Hill Higher Education, London

ISBN-13: 9780071289276

7th Revised edition

Paperback

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Service Management: Operations, Strategy, Information Technology 2007, Irwin/McGraw-Hill, Boston, MA

ISBN-13: 9780073377834

6th edition

Unknown binding

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Service Management: Operations, Strategy, Information Technology 1998, McGraw-Hill Education (ISE Editions), London

ISBN-13: 9780071157094

International 2 Revised edition

Paperback

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