Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove ...

Service Design and Delivery 2013, Springer

ISBN-13: 9781461428565

2011 edition

Trade paperback

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Service Design and Delivery 2011, Springer-Verlag New York Inc., New York, NY

ISBN-13: 9781441983206

2011 edition

Hardcover

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