Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society

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Service Design and Delivery has been broadly discussed and explored by various players, including the practitioners who deliver services, scholarly professionals who evaluate it, and laymen who are the recipients of service. In this book, we will examine two specific approaches to this task: Design Thinking and Societal Consideration. In other words, we will look at Service Design and Delivery from the innovator's viewpoint as well as from the viewpoint of the social entrepreneur.Consequently, it is important to design ...

Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society 2015, Business Expert Press, New York

ISBN-13: 9781606497845

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