Rethinking Public Service Delivery: Managing with External Providers

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Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the ...

Rethinking Public Service Delivery: Managing with External Providers 2012, Palgrave Macmillan, Basingstoke

ISBN-13: 9780230237957

Paperback

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Rethinking Public Service Delivery: Managing with External Providers 2012, Palgrave Macmillan, Basingstoke

ISBN-13: 9780230237940

Hardcover

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