With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute ...

Raving Fans! 2006, HarperCollins Entertainment, London

ISBN-13: 9780007252053

Mass-market paperback

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Raving Fans! 1998, HarperCollins, London

ISBN-13: 9780006530695

New edition

Mass-market paperback

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