Raving Fans: A Revolutionary Approach to Customer Service

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Written in the parable style of "The One Minute Manager" by its co-author, "Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month. Abridged. 2 CDs.

Raving Fans: A Revolutionary Approach to Customer Service 2004, Random House Audio Publishing Group

ISBN-13: 9780739309537

Abridged

Audiobook CD

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