Process Assessment and Improvement: A Practical Guide

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This book provides a practical approach to improving organizations through process assessment, combined with organizational culture and team-based improvement. The comprehensive improvement programs and agile improvement methodologies presented are grounded in successful real-world practices. Useful examples, templates and tools are included.

Process Assessment and Improvement: A Practical Guide 2015, Springer, New York

ISBN-13: 9781489993304

2nd 2007 edition

Trade paperback

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Process Assessment and Improvement: A Practical Guide 2007, Springer

ISBN-13: 9780387300443

2nd edition

Hardcover

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