Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and ...

Pocket Guide to TQM 2016, Routledge, London

ISBN-13: 9781138152106

Hardcover

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Pocket Guide to TQM 1998, Taylor & Francis Ltd, Oxford, England

ISBN-13: 9780750639866

2nd UK edition

Trade paperback

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