Performance Management: A Business Process Benchmarking Approach

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This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is based on a thorough literature search and an extensive reference list has been included. The book has been sponsored by the Norwegian productivity research program TOPP and by the COMETT program of the European Community Commission. It ...

Performance Management: A Business Process Benchmarking Approach 2012, Springer

ISBN-13: 9789401045315

1995 edition

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Performance Management: A Business Process Benchmarking Approach 1994, Kluwer Academic Publishers, London, England

ISBN-13: 9780412605604

Hardcover

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