The traditional training process confuses training activity with performance improvement by focusing on employees' learning needs, rather than on their performance needs. Traditional programs focus on developing excellent learning experiences, while failing to ensure that the newly acquired skills are transferred to the job. Thus, to be effective, training professionals must become "performance consultants, " shifting their focus from training delivery to the performance of the company and its individual contributors. Dana ...

Performance Consulting 1996, Berrett-Koehler Publishers, San Francisco, CA

ISBN-13: 9781881052845

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