Perfect communications

by

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This volume pilots the reader through the dos and don'ts, and provides all the information necessary to ensure that communication will be perfect whatever the subject and whoever one is communicating with. The subjects covered are under the headings of impact, spoken communication, group communication, honesty, feedback, building relationships, telephone and written communication, creativity, practice and conflict resolution.

Perfect Communications 1999, Random House Business Books

ISBN-13: 9780099410065

2nd Revised edition

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Perfect Communications 1993, Random House (UK), London

ISBN-13: 9780712656023

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