Suitable for those taking ITIL[registered] Foundation Exam, this title provides an overview of the purpose, objectives and format of the examination. It offers an introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the exam and the Version 2 to Version 3 Bridging Exam.

Passing Your ITIL Foundation Exam 2010, Stationery Office Books (TSO), London

ISBN-13: 9780113312061

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