Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty

by

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Lock in customer loyalty by making--and keeping--a breakthrough brand promise that competitor's can't touch. Includes a free CD-ROM with supplemental materials and a software-driven study guide.

Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty 2006, Penguin Books India, New Delhi

ISBN-13: 9780143062141

Paperback

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Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty 2004, Portfolio, New York, NY

ISBN-13: 9781591840619

Hardcover

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