Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences

by

Write The First Customer Review

Barrera shows how to make sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise: to drive word of mouth and promote rapid growth.

Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences 2009, Portfolio

ISBN-13: 9781591842682

Revised edition

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