Organizational Change and the Management of Expertise

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As firms rely more and more on information technology to maintain a competitive advantage, the process of change within organizations and relationships involved become more complex. This volume examines supply chains in the computer systems industry. Three firms are studies in detail: a disk-drive manufacturer, a multi-national computer systems corporation, and a drinks company in the throes of reorganizing its extensive computer systems. The authors look at the management of supplier-user relationships, the processes of ...