The popular "Mediator's Handbook" presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the process is laid out step-by-step - from bringing people to the table to achieving lasting resolution. The 'Toolbox' section details the skills mediators need to support the people, manage the process, and help participants make decisions.

The Mediator's Handbook 1998, New Society Publishers

ISBN-13: 9780865713598

3rd Revised edition

Trade paperback