The popular "Mediator's Handbook" presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step-by-step, from opening conversations and exploring the situation, ...

Mediator's Handbook 2012, New Society Publishers, Gabriola Island

ISBN-13: 9780865717220


The Mediator's Handbook 1998, New Society Publishers

ISBN-13: 9780865713598

3rd Revised edition

Trade paperback