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Maximizing Call Center Performance

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Maximizing Call Center Performance - Bodin, Madeline
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The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions that take into account the nuances of customer expectations, corporate policies, and budgets.

Maximizing Call Center Performance 1998, Focal Press, New York, NY

ISBN-13: 9781578200269

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