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Managing the Professional Service Firm

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Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister ...

Managing the Professional Service Firm 2003, Free Press, London

ISBN-13: 9780743231565

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Managing the Professional Service Firm 1997, Free Press, New York, NY

ISBN-13: 9780684834313

Revised edition

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Managing the Professional Service Firm 1993, Simon & Schuster, New York, NY

ISBN-13: 9780029197820

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