Managing Stress and Conflict in Libraries

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"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels ...

Managing Stress and Conflict in Libraries 2007, Facet Publishing, London

ISBN-13: 9781856046138

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