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Managing Quality - Bell, Des, and Wilson, George, and McBride, Philip
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Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is ...

Managing Quality 2016, Routledge

ISBN-13: 9781138155947


Managing Quality 1994, Routledge

ISBN-13: 9780750618236

Trade paperback