Managing Professional Service Delivery: 9 Rules for Success

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"A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layout procedures, tools, and techniques that address each step of the life cycle of an engagement - from definition of the services to be delivered, to evaluation of the results with the client. The book provides real life examples ...

Managing Professional Service Delivery: 9 Rules for Success 2014, CRC Press

ISBN-13: 9781439851425

Hardcover

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