People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. Sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Left unmet, customer expectations can destroy the success of our products and services. Managing Expectations shows how to ...

Managing Expectations 1994, Dorset House Publishing Company, Incorporated, New York, NY

ISBN-13: 9780932633279

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