Managing Difficult Participants


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Ever walked away from a training session frustrated, tired, and angry because large portions of the session were spent trying to deal with a participant who didn't want to participate and was keen to let you know how much he or she didn't want to participate? Have you ever felt like you lost your whole group, because a couple of people were chatting away, or because someone was monopolizing the conversation, or because someone was heckling you all day?Then this Infoline is for you. It provides a checklist to help you ...

Managing Difficult Participants 2004, ASTD, Englewood Cliffs, NJ

ISBN-13: 9781562863838

Trade paperback