Management Mess-Ups: 57 Pitfalls You Can Avoid (and Stories of Those Who Didn't)

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According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a transaction (deposits are transactions, withdrawals are evidently not). Even the branch manager firmly upheld this policy. The next day, the frustrated customer closed his account-a little over $2,000,000 worth. The root of the problem wasn't this company's blind adherence to policy, but management's inability to empower employees to use their own good judgment and intuition. Management ...

Management Mess-Ups: 57 Pitfalls You Can Avoid (and Stories of Those Who Didn't) 2008, ReadHowYouWant.com Ltd, Richmond, BC

ISBN-13: 9781442955134

[Large Print]

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Management Mess-Ups: 57 Pitfalls You Can Avoid (and Stories of Those Who Didn't) 2005, Career Press

ISBN-13: 9781564148483

1992 edition

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