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Management: Meeting and Exceeding Customer Expectations

by

This book provides practical guidance to the contemporary manager, stressing the critical thinking and problem solving skills required to navigate today's complex business environments. This edition also stresses the role of technology and the dramatic rise and importance of social media and data driven decision making. Framed around the functional areas of management-Planning, Organizing, Staffing, Influencing, and Controlling--the authors continue to emphasize the need for organizations and their people to be guided by ...

Management: Meeting and Exceeding Customer Expectations 2012, South Western Educational Publishing, Mason, OH

ISBN-13: 9781111221348

10th edition

Hardcover

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Management: Meeting and Exceeding Customer Expectations 2007, Thomson South-Western

ISBN-13: 9780324423013

9th edition

Hardcover

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Management: Meeting and Exceeding Customer Expectations 2007, South-Western, Mason, OH

ISBN-13: 9780324568363

9th Revised edition

Paperback

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Management: Meeting and Exceeding Customer Expectations 2005, Thomson South-Western

ISBN-13: 9780324227154

8th Revised edition

Hardcover

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Management: Meeting and Exceeding Customer Expectations 1997, South Western Educational Publishing, Cincinnati, OH

ISBN-13: 9780538863117

6th edition

Trade paperback

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Management: Meeting and Exceeding Customer Expectations 1997, South Western Educational Publishing, Cincinnati, OH

ISBN-13: 9780538844963

6th edition

Hardcover

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Management: Meeting and Exceeding Customer Expectations 1997, South Western Educational Publishing, Cincinnati, OH

ISBN-13: 9780538856591

6th edition

Trade paperback

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