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Management: Meeting and Exceeding Customer Expectations

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Management: Meeting and Exceeding Customer Expectations - Plunkett, Warren R, and Allen, Gemmy S, and Attner, Raymond F
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MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Tenth Edition is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership. An ...

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Management: Meeting and Exceeding Customer Expectations 2012, South Western Educational Publishing, Mason, OH

ISBN-13: 9781111221348

10th edition

Hardcover

Management: Meeting and Exceeding Customer Expectations 2007, Thomson South-Western

ISBN-13: 9780324423013

9th edition

Hardcover

Management: Meeting and Exceeding Customer Expectations 1997, South Western Educational Publishing, Cincinnati, OH

ISBN-13: 9780538863117

6th edition

Trade paperback

Management: Meeting and Exceeding Customer Expectations 1997, Cengage Learning, Cincinnati, OH

ISBN-13: 9780538844963

6th edition

Hardcover