Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

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A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies ...

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together 2007, Simon & Schuster, New York

ISBN-13: 9780743276030

Trade paperback

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together 2005, Simon & Schuster, New York

ISBN-13: 9780743275958

Hardcover

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