Knowledge Management and Itil V3: Creating the Adaptive Organization - Making Knowledge Management Work with It Service Management

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After you have your knowledge content properly engineered, you face the challenge of deciding who needs what knowledge, when, where, and why. The author has designed this results driven handbook whereby an organization can design and implement a knowledge management system (KMS). The challenge of designing the knowledge management architecture and building the knowledge management infrastructure so that it does perform effectively, is just as great as the previous one of structuring the knowledge so that it can be managed ...

Knowledge Management and Itil V3: Creating the Adaptive Organization - Making Knowledge Management Work with It Service Management 2009, Emereo Pty Ltd

ISBN-13: 9781921573521

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