The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key element guide ITIL service operation 2012, TSO, London

ISBN-13: 9780113313631

2nd edition

Paperback

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