Key Element Guide ITIL Continual Service Improvement

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The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage ...

Key element guide ITIL continual service improvement 2012, TSO, London

ISBN-13: 9780113313648

2nd edition