The ITIL 2011 Editions have been updated for clarity, consistency, correctness, and completeness. "ITIL Service Strategy" provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow.

Itil Service Strategy: 2011 2011, Stationery Office Books (TSO), London

ISBN-13: 9780113313044

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