Introduction to Service Engineering

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Industrial Engineering What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students ...

Introduction to Service Engineering 2010, John Wiley & Sons, Hoboken, NJ

ISBN-13: 9780470382417

Hardcover

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