Implementing ISO/IEC 20000 Certification: The Roadmap

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The Certification for organizations within the IT Service Management environment. Reflects the increasing desire to have a certification that moves beyond the individual employee. Aimed at a broad range of practitioners, trainers and students working in IT and other environments.

Implementing ISO/IEC 20000 Certification: The Roadmap 2008, Van Haren Publishing

ISBN-13: 9789087530822

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