The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, "ITIL Service Operation" describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

ITIL Service Operation 2011, Stationery Office Books (TSO), London

ISBN-13: 9780113313075

2011 edition

Trade paperback

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