In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Throughout the updated "ITIL Service Design" publication, there has been particular focus on alignment with ITIL Service Strategy.

ITIL Service Design 2011, Stationery Office Books (TSO)

ISBN-13: 9780113313051

2011 edition

Trade paperback