ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition

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This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is ...

ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition 2012, Emereo Publishing

ISBN-13: 9781486143511

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ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition 2010, Emereo Publishing

ISBN-13: 9781742444024

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