How to Manage the It Help Desk

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Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies.This book gives you ...

How to Manage the It Help Desk 2002, Routledge

ISBN-13: 9780750649018

2nd Revised edition

Trade paperback

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