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How to Improve Your Customer Service: An Action Plan for Managers

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As the marketplace becomes more competitive, the expectations of customers also increase. At the same time, because of economic pressures, managers need to maximize the use of their resources. In particular, they need to ensure that each one of their staff is an ambassador and a champion for their organization. The challenge for managers in the 1990s and beyond is to differentiate the quality of the customer survice which their organization provides, and to do this through the efficient and wise use of resources. This is a ...

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How to Improve Your Customer Service: An Action Plan for Managers 1993, Kogan Page Ltd, London

ISBN-13: 9780749409999

Paperback