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How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training

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How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training - Friedman, Nancy
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Offers short commentaries on various aspects of training and customer service. This book empowers you to create your own customer service training program and make it as basic or elaborate as you wish.

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How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training 2008, HRD Press

ISBN-13: 9781599961514

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