High-Impact Training: Getting Results and Respect

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Who is the real customer of training? Don't stay caught in old school thinking. The participant is not your customer. You may think that because your participants are smiling when they leave the training room that you have conducted a successful session. But did you know that nearly ninety percent of training efforts are wasted? The new skills you've taught are often never put into action and those that are used are often used ineffectively. You real customers are the supervisors and managers that hired you to train their ...

High-Impact Training: Getting Results and Respect 1999, Pfeiffer, San Francisco, CA

ISBN-13: 9780787946425

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