Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

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Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win ...

Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict 1993, Harvard University Press

ISBN-13: 9781880711033

Unabridged

Trade paperback

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Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict 1988, Jossey-Bass, San Francisco, CA

ISBN-13: 9781555421250

Hardcover

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