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Front Office Management and Operations

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Front Office Management and Operations - Deveau, Linsley, and Deveau, Patricia
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"Front Office Management and Operations" describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

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Front Office Management and Operations 1995, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780133341454

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