Freedom from Command & Control: Rethinking Management for Lean Service

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An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.

Freedom from Command & Control: Rethinking Management for Lean Service 2005, Productivity Press, New York, NY

ISBN-13: 9781563273278

Hardcover

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