I seldom take the time to write a review of a book or any product for that matter, however I truly think this book is deserving of that honor.
It is a great book for anyone in, or looking to get into managing. It makes a case for psychological management, but through the use of stats and numbers, thus capturing the often numbers minded attention of managers.
As well as pointing out what GREAT managers do differently from the mediocre or poor managers of the world, it gives tips on traps that many managers fall into.
I would highly, highly recommend this book. I've see the tools provided in this book used, and the results are wonderful. I've also seen the tools not used, and the traps fallen into, and they are disastrous.
Do yourself a favor and pick up this book. You won't be sorry.