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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - Inghilleri, Leonardo, and Solomon, Micah
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"This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients. "Exceptional Service, Exceptional Profit" is a manual for winning customer loyalty that actually inspires."-- Daniel H. Pink, author of "A Whole New Mind."

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 2014, Gildan Media Corporation

ISBN-13: 9781469090931

Audiobook CD

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 2010, Amacom, Nashville

ISBN-13: 9780814415382

Hardcover